Language interpretation services

Physicians are expected to make reasonable efforts to ensure patients receive care in their preferred language

Why interpretation services matter

Patients have the right to receive care in a language they understand. Using trained interpreters improves safety, privacy, and quality of care. Avoid using family or friends as interpreters — they may lack medical vocabulary and could breach confidentiality.

Nova Scotia Physicians Line

  • Phone number: 1-844-590-7765
  • How to use:
    • Dial the number and select the language:
      • Press 1 for Spanish
      • Press 2 for other languages (state the language)
      • Press 0 for help if unsure or need a gender-specific interpreter
    • Provide:
      • Your zone and practice name
      • Type of practice (private or collaborative)
      • Nature of the call
    • Brief the interpreter on what you need to discuss
    • Add the patient to the call for a three-way conversation
    • Say “End of Call” to the interpreter when finished
  • Outbound calls: Same process applies when calling patients at home. Interpreter will help leave messages in the patient’s language following privacy rules

IWK Health Interpretation Services

  • Who can use: Physicians working with IWK patients
  • Languages: French and other languages upon request
  • How to access:
    • Call the clinic or inpatient unit before the visit to request an interpreter
    • During the visit, ask staff for an interpreter if needed
  • Website: Interpretation and translation services

Association of Translators and Interpreters of Nova Scotia

  • Directory: Find certified interpreters for spoken language services
  • Website: ATINS Directory

Sign language interpretation

  • Provider: Society of Deaf and Hard of Hearing Nova Scotians
  • Services: Professional ASL and oral interpretation for medical appointments
  • Website: SDHHNS Interpreting Services

Tips for physicians

  • Plan ahead: Book interpreters early for scheduled appointments
  • Brief the interpreter: Explain the purpose of the visit and any special considerations
  • Respect privacy: Follow patient confidentiality rules when leaving messages or sharing information
  • Document use: Note in the patient record that an interpreter was used
  • Reference: Professional Standards Regarding Obligations for Services for Patients

The College acknowledges that we are in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq people. This territory is covered by the Treaties of Peace and Friendship. We also acknowledge that people of African descent have been in Nova Scotia for over 400 years, and we honour and offer gratitude to those ancestors.