Our data

Complaints resolution timelines

When the College receives a formal complaint, we first review it to confirm that we have the legal authority to investigate. If we do not, we will let you know and may refer you to another regulator or agency that can help.

If the concern is within our authority, we usually begin a preliminary investigation. This may include:

sending the complaint to the health‑care professional for a response
speaking with the complainant
gathering additional information, such as medical records, a review of the professional’s practice, or an independent opinion

After the preliminary investigation, the Registrar will decide whether the complaint can be resolved at this stage or must be referred to the Investigation Committee.

In most cases, complaints are resolved after the preliminary investigation. This may happen because:

the complainant is satisfied and chooses to withdraw the complaint, or
the Registrar determines that no further action is required

In some cases, the Registrar may also provide advice that is non‑disciplinary in nature.

Complaints closed during the period January 1 to March 31, 2026

complaints resolved by the Registrar after the preliminary investigation (average timeline for investigation = 130 days)

complaints resolved by an investigation committee (average timeline for investigation = 611 days)

complaints closed total

The College acknowledges that we are in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq people. This territory is covered by the Treaties of Peace and Friendship. We also acknowledge that people of African descent have been in Nova Scotia for over 400 years, and we honour and offer gratitude to those ancestors.