Public Support Advisor
Position Title: Public Support Advisor
Reports To: Director, Professional Conduct
Position Type: Permanent, Part-Time (0.5 FTE Monday – Friday)
Location: Halifax, Nova Scotia
The College of Physicians and Surgeons of Nova Scotia serves the public by regulating the province’s medical profession in accordance with the Nova Scotia Medical Act and its regulations. Among other responsibilities, the College licenses physicians to practise medicine, supports high standards of medical practice and investigates complaints about physicians.
This is a new permanent position working half days Monday to Friday.
The Public Support Advisor advises the public of the College’s mandate and role in the healthcare system within Nova Scotia. This includes the professional standards and guidelines as well as the complaint process. He/she will provide ongoing support as complainants move through the complaint and investigations process.
Key responsibilities include, but are not limited to:
- Addresses concerns or issues raised by the public via telephone, email, or written correspondence;
- Advises the public of the College’s standards and guidelines as requested, and provides clarification and interpretation;
- Identifies complainants who may benefit from additional support (e.g. sexual boundary complaints, death of family member, mental illness or illiterate complainant);
- Documents all discussions with the complainant, including those regarding the College’s jurisdiction, complainant participation in the process, and potential outcomes;
- Recognizes inquires that would be appropriate for informal resolution that do not represent an ongoing risk to the public;
- Works collaboratively with investigation leads and investigation committees;
- Maintains awareness of resources available to complainants in the community and provides information as appropriate.
Required Education and Qualifications:
- Bachelor of Social Work required;
- Professional experience and training in interacting with individuals dealing with sexual abuse and treatment, mental health issues, addiction, death and grief;
- Demonstrated ability to work competently with individuals, groups and families;
- Excellent communication and interpersonal skills with a demonstrated ability to work with a wide range of people, having cultural awareness and sensitivity;
- Knowledge of The Children and Family Services Act, Nova Scotia Human Rights Act, and agencies that provide service to women dealing with issues of sexual abuse;
- Experience working in a regulatory environment is an asset.
- Microsoft Office Suite;
- Adobe Acrobat; and
- Microsoft CRM
The College of Physicians and Surgeons of Nova Scotia supports a healthy work-life balance. We offer a competitive salary and benefits package including health and dental plan, pension plan, a health and wellness allowance, educational assistance and professional development opportunities.
If you qualify for the above position we invite you to apply with your resume and cover letter stating salary expectations. Please apply via email to firstname.lastname@example.org.
Applications will be received until the position is filled. Only those applicants chosen for an interview will be contacted.